Spa Management

A resting area with comfortable lounge chairs surrounding a shallow pool with cushions to sit around

We at MHS have developed a unique spa model that increases spa visits, guest experience, and ultimately profitability. Our understanding of functional layout, design, service standards, and treatment training lead our spas to consistently out-perform competition from the top spas in the industry.

Our spa management services include: 

  • Spa hospitality standards and practices

  • Spa operational systems

  • Operational implementation and training

  • Concept and branding development

  • Treatment menu and product programming

  • Facility, equipment and supply programming

  • Financial reporting

  • Compensation modeling and implementation

  • Quality control management

  • Spa revenue yield management

  • Leadership development

  • Industry and marketplace competitive analysis

  • Spa membership program design

  • Personnel recruiting and training

  • Retail integration and sales

  • Marketing, promotion and public relations

 

 

Female emerging from the water in one of our aqua terrace whirlpools.
A female receiving a facial treatment from one of our spa employees.

Among our numerous spa awards and accolades include:

  • Conde Nast Traveler – Top 100 Spas in North

       America

  • Spa Finder – Best Spas for Romance, Yoga, Cuisine and Spa Manager

  • Spa – Worldwide Guide (one of four in NYS)

  • Spa – Top Five Spas for Couples in the World

  • Forbes Travel Guide – Four Star Award for Spa Mirbeau

  • SpaAwards.com – Most Romantic Spa

Our unique Mirbeau brand lotions, shampoos, conditioners and moisturizers.
A guest receiving a hot stone massage.