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Operational Consulting

A female receiving a facial treatment from one of our spa employees.
A housekeeper preparing a queen sized bed in one of our guest rooms.

In addition to our hotel and spa management programs, we can offer any of our operational services on an à la carte basis consulting basis.   

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Our hotel management services include: 

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  • Hotel service standards and practices

  • Operational implementation and training

  • Hotel operational software systems

  • Concept and branding development

  • Guest personalization and feedback 

  • Facility, equipment and supply programming

  • Financial reporting and accounting systems

  • Compensation modeling and implementation

  • Quality control management

  • Hotel revenue yield management

  • Leadership development

  • Marketing, promotion and public relations

  • Industry and marketplace competitive analysis

  • Personnel recruiting and training

  • Retail product development, integration and sales

  • Call center and reservations management 

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Our spa management services include: 

 

  • Spa hospitality standards and practices

  • Spa operational systems

  • Operational implementation and training

  • Concept and branding development

  • Treatment menu and product programming

  • Facility, equipment and supply programming

  • Financial reporting

  • Compensation modeling and implementation

  • Quality control management

  • Spa revenue yield management

  • Leadership development

  • Industry and marketplace competitive analysis

  • Spa membership program design

  • Personnel recruiting and training

  • Retail integration and sales

  • Marketing, promotion and public relations

Guests enjoying a presentation in one of our banquet halls.
A massage therapist applying oil to a guest's back preparing for her treatment.
An arrangement of Wines, Breads, Cheese, and Fruits in one of our Bistro's.
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